Shipping

All fragrance orders are shipped directly from our UK office. Please read the information below regarding processing times, delivery windows, and international import rules.

📦 Processing Times

• Orders are dispatched within 1–3 working days.
• During busy collection launches or high-volume periods, dispatch times may extend slightly — but we always work to get all orders out as quickly as possible.

🇬🇧 UK Shipping

• Shipped via Royal Mail 48 or Evri Standard
• Delivery time: 1–3 working days after dispatch
• Tracking may take 24–48 hours to activate after receiving your dispatch confirmation

🌍 International Shipping 

All international orders are shipped from the UK.

Estimated delivery times:

• USA: 5-10 working days
• EU: 3-9 Working Days 
• Canada: 5-10 working days
• Australia & New Zealand: 5-10 working days
• Rest of World: 10–20 working days

Most parcels arrive within 10 working days, though customs processing may extend delivery times — this is normal and outside our control.

💰 Customs, Duties & Import Fees

Import fees vary by country and are the buyer’s responsibility unless stated otherwise.

Here’s a quick breakdown:

🇺🇸 United States

Great news:

Our shipping method is set up so that customers usually do not incur any additional customs fees.

While we can’t guarantee this 100%, around 99% of our customers do not experience any extra charges through our shipping agent.

🇨🇦 Canada

Canada may charge:

• GST/HST
• A postal handling fee

These are payable by the buyer if applied.

🇦🇺 Australia

Most parcels under AUD 1,000 pass without duties, but GST may apply depending on random checks.

🌏 Rest of World

Import rules vary. Please check your local customs website for the most accurate information.

🏠 Incorrect or Incomplete Addresses

Please ensure your address is entered fully and accurately, including:

• Apartment numbers
• Correct postcode/ZIP
• Full recipient name

We cannot refund or replace orders lost due to:

• Incorrect or missing address details
• Mistyped postcodes
• Missing unit numbers

If a parcel is returned to us, reshipping fees will apply.

📬 Tracking

All orders include tracking.

International tracking may appear limited until your parcel reaches your destination country — this is normal.

Once handed to your local courier, updates will appear on that courier’s website.

⏳ Lost or Delayed Parcels

A parcel is officially considered lost only after:

• UK: 10 working days past dispatch
• International: 20 working days past dispatch

Before this timeframe, lack of movement is usually due to customs delays.

If your tracking shows:

• “Returned to sender”
• “Exception”
• “Customs issue”

…please contact us and we will investigate promptly.

📝 Additional Notes

• We cannot guarantee delivery for specific dates (events, birthdays, etc.) due to customs unpredictability.
• Seasonal delays (Christmas, Black Friday) may extend shipping times.
• EU shipping will reopen very soon once the Responsible Person process is completed.